Privacy Policy

At HOLOCOSMIC, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and purchase any of the art online.

Privacy Policy HOLOCOSMIC

1. Information We Collect

When you use our WooCommerce store, we collect the following information:

  • Personal Identifiers: Name, billing address, shipping address, email address, and phone number.
  • Order Details: Dimensions provided for custom murals and art selection history.
  • Payment Information: Processed securely through third-party gateways (e.g., Stripe, PayPal). We do not store your full credit card details on our servers.
  • Technical Data: IP address, browser type, and cookies to improve your shopping experience.

2. How We Use Your Information

We use your data to:

  • Process Orders: Manage your purchases, calculate shipping for large-scale works (2-5 meters), and send order updates.
  • Customization: Ensure your mural is printed to your specific dimensions.
  • Customer Support: Respond to inquiries regarding installation or material specifications.
  • Marketing (Optional): If you opt-in, we may send you updates on new art collections.

3. Sharing with Third Parties

We only share your information with essential service providers:

  • Shipping Partners: To deliver your mural in its protective tube.
  • Payment Processors: To ensure secure transactions.
  • Printing Partners: Only if necessary to fulfill the technical production of your order.

4. Data Retention

We keep your order information for as long as necessary to fulfill the purposes outlined in this policy, including legal, tax, and accounting requirements. Custom mural dimensions are kept on file for a limited period to assist with any potential re-prints or support.

5. Your Rights

Depending on your location (such as the EU under GDPR or California under CCPA), you have the right to:

  • Access the personal data we hold about you.
  • Request the correction or deletion of your data.
  • Withdraw consent for marketing communications.

6. Cookies

Our WooCommerce store uses cookies to keep track of cart contents while you browse our art gallery and to improve site functionality. You can manage cookie preferences through your browser settings.

7. Security

We implement industry-standard security measures, including SSL encryption, to protect your data during the checkout process.

8. Contact Us

For any questions regarding this Privacy Policy or your personal data, please contact us at: